Sustainer & Recurring Giving Management

Monthly giving programs are more complex than checking a box on a form. With the ability to run recurring-giving programs 100,000+ members strong, CharityEngine offers some of the most advanced features in sustainer management.

Enter & Welcome Sustainers from any Channel

Whether the donors come to you online, face-to-face, by telephone or in the mail, process recurring credit card, ACH or check donations in real-time followed by pre-scheduled communications and automated welcome series.

Collect overdue payments with minimal impact & automation

Our sustainer automation tools help you collect lapsed payments with as little impact on your team and resources as possible, from our credit card updater to our auto-send tokenized update emails,

Manage Changes without starting the Account Over

Make changes to their account – pause billing, change billing dates, upgrade their gift, or manage payments – without having to start a new account.

Call-center integration

Let your telephone team or call center process donations in real-time directly in the platform. Or use our push button emails to follow a renewal call to send a personal email for donors who are reluctant to provide their credit card over the phone.

Comprehensive Reporting & Workflow Automation

Manage the intricacies of your sustainer revenue with Daily Dashboards and out of the box Sustainer Analytics reports from Daily Credit Card Expirations and Lapsed Donors to Fulfillment Reports and Demographic Data.

Read abour our Reporting

More Stuff For Sustainer Management

See what other features and capabilities CharityEngine includes related to managing your sustainer program.

Direct Response TV

Manage the complexities of Direct Response Television using CharityEngine’s built for broadcast DRTV solution.

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Email Design & Sending

From easy-to-create email templates to integrated A/B testing and automated drip series, we help email campaigns deliver.

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Solution Integration

Create custom-integrated solutions using multiple fundraising products, all centralized in the CharityEngine CRM.

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Online Donor Portal

Give donors easy access to their own journey with our self-service online portal for updating & viewing information.

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Credit Card Updater

Best-in-class tools for automatically updating donors' expired Visa, MasterCard, Discover and AmEx credit cards.

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Payment Processing

Manage processing for one-time & recurring gifts, backed by PCI certified credit card management and advanced fraud protection.

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